Free Shipping Worldwide! No Minimum Orders!

Shipping Information

Free Shipping & Returns

We ship worldwide and offer free fast shipping. Delivery date is 5 - 15 business days. Also expedited shipping option provided. (Faster delivery but need an extra shipping fee).

We're just as excited to get this to you as you are to receive it and so almost all orders are processed by our team withing 3 business days and sent straight to you.

We offer a 30-day, no questions asked, no restocking fee return policy for all of our items purchased online.

Shipping Rates & Delivery Times

Service Regions Delivery Time Cost
Free Priority Mail

 

United States, Canada, United Kingdom, France, Germany, Spain, Austria, Netherlands, Belgium, Denmark, Poland, Finland, Norway, Ireland, Sweden, Switzerland, Greece, Ukraine, Russia, Australia, New Zealand

 

5 - 15 Business Days
Free Shipping
Expedited Shipping Worldwide 3 - 7 Business Days Starting From $10

 

* All estimated delivery time are derived from real data collected from past orders. They are approximate times for reference only. Shipping times may be affected during public holidays.

    When will I received a tracking number if it is trackable?
    • For customers from above countries and placed order 7 business days ago, you can send us an email with
    • For customers from above countries and placed order 7 business days ago, you can send us an email with
      • title 'I know my order is trackable and I need a tracking number'
      • and the below information:
    1. your payment email
    2. the paid date
    • If you cannot trace your order online with the above links, the reason is the database of the carriers is not up to date so please contact your local post office for help.

    Email: info@ilymix.com

    What if the delivery status shows that the parcel was delivered but I have not received the parcel?

    • Please check with your neighbors to see if they have accepted the parcel on your behalf.
    • Please contact your local post office to ask where is your parcel.


    If you do not receive your order within 10 business days (For Express Mail), or 4 weeks (For Registered Airmail)
    Please send us an email with 

        • title 'I do not receive my order within the commitment days' 
        • and the below information:
        1. your payment email
        2. the paid date

              Email: info@ilymix.com

              Missing/ Incorrect Item
              Please send us an email with
              • title 'I have received my order but something is missing' or 'I have received my order but there is an incorrect item'
              • and the below information:
              1. your payment email
              2. the item number of the missing/ incorrect item
              3. attach a photo (incorrect item)

              Email: info@ilymix.com

               

              WILL I BE CHARGED CUSTOMS AND IMPORT CHARGES?

              • Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel (this also applies to retail & wholesale customers).
              • Unfortunately, we have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country.
              • It might be a good idea to contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.

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